---
title: "Getting Help"
description: "Contact support and find tutorials for Projectyl."
---

> Documentation Index
> Fetch the complete documentation index at: https://docs.projectyl.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Help

## Contact support

If you need help, reach out to our support team:

**Email:** [support@projectyl.app](mailto:support@projectyl.app)

You can also submit a request from within the app: navigate to **Help → Contact** from the user menu, select a category (Account, Billing, or Other), describe your issue, and click **Submit**.

## FAQ

### Account & access

**I didn't receive a confirmation email after signing up.**
Check your spam/junk folder. If it's not there, go to the sign-in page and request a new confirmation email. Make sure you're checking the email address you signed up with.

**I forgot my password.**
Click **Forgot Password?** on the sign-in page, enter your email, and follow the reset link sent to your inbox.

**My workspace invite link doesn't work.**
Invite links expire after a set period. Ask the person who invited you to resend the invitation. Also check that you're signed in with the same email address the invite was sent to.

**Can I change my project identifier after creation?**
No. Project identifiers (e.g. "PROJ" in PROJ-123) are set at creation and cannot be changed. Choose carefully.

### Notifications

**I'm not receiving push notifications.**
Make sure you've enabled notifications in **Settings → Notifications** and clicked **Enable on this device**. Check that your browser allows notifications for Projectyl. Brave browser users: Brave blocks notifications by default — you need to explicitly allow them in Brave's site settings.

**How do I stop notifications on a device I no longer use?**
Go to **Settings → Notifications** and click the **×** next to the device in the Registered Devices list.

### Tasks & projects

**What's the difference between a task and a target?**
A task is a single unit of work — something one person can do. A target is a larger objective that multiple tasks contribute to. Link tasks to targets to track progress toward bigger goals.

**Can I move a task between projects?**
Tasks belong to a single project and currently cannot be moved between projects. If you need a task in a different project, create it there.

**How do saved views work?**
In the Tasks section, set up your filters and sort order, then click **Save View**. The saved view appears in the sidebar for one-click access. Each view remembers its filter configuration.

### Chat

**Can I create group DMs?**
Direct messages are one-to-one only. For group conversations, create a channel within a project.

**How do I reference a task in chat?**
Type `/task` in the message composer, then search for the task. Selecting it inserts a clickable link. You can also type `/doc` for documents or `/tar` for targets.

### Integrations

**Which Git providers are supported?**
GitHub is currently the only supported integration. GitLab support is planned.

**Do I need admin access to connect GitHub?**
Yes. Only workspace Owners and Admins can connect integrations. Any workspace member can then create branches from tasks.

## Useful links

- [Changelog](https://projectyl.app/changelog) — See what's new.
- [Pricing](https://projectyl.app/pricing) — Compare plans.
- [GitHub Integration guide](/guides/github) — Set up the GitHub connection.
- [Quick Start guide](/getting-started/quick-start) — Get up and running in 5 minutes.

Source: https://docs.projectyl.app/reference/support/index.mdx