Getting Help
1 Contact support
If you need help, reach out to our support team:
Email: support@projectyl.app
You can also submit a request from within the app: navigate to Help → Contact from the user menu, select a category (Account, Billing, or Other), describe your issue, and click Submit.
2 FAQ
2.1 Account & access
I didn't receive a confirmation email after signing up. Check your spam/junk folder. If it's not there, go to the sign-in page and request a new confirmation email. Make sure you're checking the email address you signed up with.
I forgot my password. Click Forgot Password? on the sign-in page, enter your email, and follow the reset link sent to your inbox.
My workspace invite link doesn't work. Invite links expire after a set period. Ask the person who invited you to resend the invitation. Also check that you're signed in with the same email address the invite was sent to.
Can I change my project identifier after creation? No. Project identifiers (e.g. "PROJ" in PROJ-123) are set at creation and cannot be changed. Choose carefully.
2.2 Notifications
I'm not receiving push notifications. Make sure you've enabled notifications in Settings → Notifications and clicked Enable on this device. Check that your browser allows notifications for Projectyl. Brave browser users: Brave blocks notifications by default — you need to explicitly allow them in Brave's site settings.
How do I stop notifications on a device I no longer use? Go to Settings → Notifications and click the × next to the device in the Registered Devices list.
2.3 Tasks & projects
What's the difference between a task and a target? A task is a single unit of work — something one person can do. A target is a larger objective that multiple tasks contribute to. Link tasks to targets to track progress toward bigger goals.
Can I move a task between projects? Tasks belong to a single project and currently cannot be moved between projects. If you need a task in a different project, create it there.
How do saved views work? In the Tasks section, set up your filters and sort order, then click Save View. The saved view appears in the sidebar for one-click access. Each view remembers its filter configuration.
2.4 Chat
Can I create group DMs? Direct messages are one-to-one only. For group conversations, create a channel within a project.
How do I reference a task in chat?
Type /task in the message composer, then search for the task. Selecting it inserts a clickable link. You can also type /doc for documents or /tar for targets.
2.5 Integrations
Which Git providers are supported? GitHub is currently the only supported integration. GitLab support is planned.
Do I need admin access to connect GitHub? Yes. Only workspace Owners and Admins can connect integrations. Any workspace member can then create branches from tasks.
3 Useful links
- Changelog — See what's new.
- Pricing — Compare plans.
- GitHub Integration guide — Set up the GitHub connection.
- Quick Start guide — Get up and running in 5 minutes.